The support definitions below offer a concise overview of the topics covered by the various support plans. It does not attempt to provide a complete overview of all issues covered. X/OS provides support services on a best-effort basis.
| Workstation | Server | ||||
|---|---|---|---|---|---|
| Basic | Standard | Basic | Standard | Premium | |
| Installation | ✓ | ✓ | ✓ | ✓ | ✓ |
| Hard Drive Partitioning | ✓ | ✓ | ✓ | ✓ | ✓ |
| Hardware Configuration | ✓ | ✓ | ✓ | ✓ | ✓ |
| X Window Configuration | ✓ | ✓ | ✓ | ✓ | ✓ |
| Printer Configuration | ✓ | ✓ | ✓ | ✓ | ✓ |
| Update Instructions | ✓ | ✓ | ✓ | ✓ | ✓ |
| Kernel Configuration and Customization | ✓ | ||||
| Software RAID | ✓ | ✓ | |||
| Network Configuration | ✓ | ✓ | ✓ | ✓ | ✓ |
| Remote Terminal Access | ✓ | ✓ | ✓ | ✓ | ✓ |
| Network based Installations | ✓ | ✓ | |||
| Dial-in Access Server | ✓ | ||||
| X Terminal Server | ✓ | ||||
| Web Server | ✓ | ✓ | ✓ | ||
| Mail Server | ✓ | ✓ | ✓ | ||
| FTP Server | ✓ | ||||
| DNS Server | ✓ | ✓ | ✓ | ||
| HTTP Proxy Server | ✓ | ✓ | |||
| DHCP Server | ✓ | ✓ | ✓ | ||
| NFS Server | ✓ | ✓ | |||
| Samba Server | ✓ | ✓ | |||
| LDAP Server | ✓ | ✓ | |||
| Kerberos Server | ✓ | ||||
| NIS Server | ✓ | ||||
| High Availability Clustering | ✓ | ||||
| Shell and Perl Scripting | ✓ | ||||
| System Backup | ✓ | ✓ | |||
| Miscellaneous | ✓ | ✓ | ✓ | ||
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